cv699 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the cv699 platform ("Platform", "Site" or "we") and all its registered or unregistered users ("you" or "user"). By visiting the cv699 website, creating an account or using any service, you are considered to have fully accepted these terms and conditions.

cv699 is an online gaming platform that provides entertainment services for users in Bangladesh, including slot games, live casino, cricket betting, poker, money wheel and more. It is mandatory to read the following terms and conditions carefully before using these services.

1.1 Nature of the Agreement

These terms and conditions, together with our Privacy Policy and Responsible Gaming Policy and all other applicable policies, form a complete agreement. By using the platform, you acknowledge that you have understood all aspects of these terms and conditions and agree to comply with them.

1.2 Language and Communication

All services, support and communication on the cv699 platform are available in both Bengali and English. Users may request support in either language of their choice.

A valid account must be created to use services on the cv699 platform. All information provided at the time of account registration must be truthful, accurate and complete.

3.1 Accuracy of Information

At the time of registration, you may be required to provide your real name, date of birth, correct contact details and any documents needed for applicable identity verification. cv699 reserves the right to cancel the account and withhold deposited funds if false or misleading information is provided.

3.2 Password and Account Security

It is your responsibility to keep your account password and login details completely confidential. Please follow the security guidelines below:

• Use a strong and unique password — combining uppercase letters, lowercase letters, numbers and special characters.
• Never share your login details with anyone else.
• If you become aware of any suspicious transactions or unauthorized access, notify us immediately at [email protected].
• Always log out of your account after use, especially on shared or public devices.

3.3 Account Responsibility

You are solely responsible for all activities carried out from your account. cv699 will not be held liable for unauthorized access or security breaches on your account unless our own negligence is proven.

cv699 provides various bonuses and promotional offers for its users. These offers are available under specific terms and conditions and compliance with them is mandatory.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives you a ৳1,000 bonus — total balance ৳2,000. If the maximum deposit of ৳18,000 is made, the bonus is ৳8,000, giving a total balance of ৳26,000.

5.2 Wagering Requirements

A 20x wagering requirement applies to the bonus amount. The calculation is based on the bonus amount only, not on the combined total of deposit and bonus. Example: ৳1,000 bonus × 20 = ৳20,000 must be wagered before the bonus funds become withdrawable.

5.3 General Terms for Bonus Use

• A user may claim a specific bonus only once.
• Bonus funds cannot be withdrawn directly — they become withdrawable after the wagering requirement is met.
• cv699 reserves the right to change, suspend or cancel any bonus offer at any time.
• If bonus funds are used in a fraudulent manner, the bonus will be forfeited and the account may be closed.

5.4 VIP Cashback

cv699 has four VIP tiers — Bronze, Silver, Gold and Platinum. Weekly cashback is available at each tier: up to 0.2% at Bronze, up to 0.4% at Silver, up to 0.6% at Gold and up to 0.8% at Platinum. You can move to a higher tier by staying regularly active. Specific wagering requirements may also apply to cashback.

The following conduct is strictly prohibited on the cv699 platform. Breaching these terms will result in immediate action.

• Creating multiple accounts or using another person's account.
• Bonus abuse — attempting to meet bonus conditions by artificial means.
• Collusion — playing fraudulently by secretly cooperating with other players.
• Operating games using automated software, bots or scripts.
• Attempting to gain unauthorized access to the system using hacking, viruses or malware.
• Harassing or threatening other users.
• Using the platform for money laundering or illegal financing.
• Obtaining services using a false identity or fraudulent information.

cv699 provides its services on an "as is" basis. cv699 is not responsible for the following:

• Disruption to game sessions or transactions caused by internet disconnection or device failure.
• Delays or failures in transactions caused by third-party payment providers.
• Technical errors in third-party game software.
• Losses resulting from improper management of a user's account credentials.
• Service interruptions caused by unexpected technical failures or force majeure.

However, cv699 always strives to provide the highest quality of service and ensures that any issues are resolved as quickly as possible.

If a complaint or dispute arises, please contact our support team first. We always aim for a friendly resolution.

11.1 Complaint Submission Process

1. Get direct support 24/7 via live chat.
2. Send a detailed complaint by email: [email protected].
3. Complaints will be responded to within a reasonable time after receipt.
4. Where necessary, include details of the relevant transaction or game session.

11.2 Final Decision

If a resolution cannot be reached through discussion, the final decision of cv699 will be binding. All disputes are reviewed honestly and on the basis of fairness.