Our commitment to responsible gaming at cv699
Enjoy the entertainment — with control. cv699 places the highest importance on every player's mental wellbeing and financial safety.
Our responsible gaming policy
cv699 believes that gaming is an enjoyable form of entertainment — but only when it is experienced in a controlled and mindful way. We want to share this message with every player in Bangladesh: play, enjoy — but stay within your limits.
Online gaming becomes problematic when it begins to affect other areas of life — family, work, or financial wellbeing. cv699 provides multiple tools and resources to help you avoid such situations. Our goal is to create a safe, transparent and responsible environment where every player can play with confidence.
On this page you will learn how to set deposit limits, activate self-exclusion, take a time-out, and recognise the signs of problematic gaming. If you need help, our support team is available 7 days a week, 24 hours a day.
Key benefits of safe gaming
Setting Deposit Limits
Decide in advance how much you can deposit daily, weekly or monthly. Once a limit is set, it takes effect immediately. A minimum waiting period of 24 hours applies when increasing a limit.
Time-Out
If you feel you need a break, you can take a time-out from 24 hours up to 6 weeks. During this period, playing and depositing on your account will be disabled.
Self-Exclusion
Choose self-exclusion for a longer break. Once activated, your account will be locked for a set period — such as 6 months, 1 year, or permanently — and no promotional communications from cv699 will be sent.
Session Time Alerts
Alert messages are sent at set intervals. These remind you how long you have been playing and give you the opportunity to take a break when needed.
Gaming History Review
You can view your betting history, deposit and withdrawal records, and time spent from your account. Understanding your own patterns is the first step toward responsible gaming.
24/7 Support
Do not hesitate to talk about gaming concerns. cv699's support team is available 7 days a week, 24 hours a day via live chat and email ([email protected]).
How to use these tools
After logging in to cv699, find the "Responsible Gaming" section in your account settings. From there you can directly activate deposit limits, time-outs and self-exclusion. If you have trouble activating any tool, let our support team know — they will guide you step by step.
How deposit limits work
You cannot deposit more than the limit you set. For example, if you set a weekly limit of ৳5,000, you can deposit a maximum of ৳5,000 that week — no more. Lowering the limit takes effect immediately; increasing it has a waiting period to prevent impulsive decisions.
Self-exclusion: a courageous step
Self-exclusion does not mean weakness — it is a courageous decision to take care of yourself. Once self-exclusion is activated, cv699 ensures the account remains completely inactive for that period. You can activate it by writing to cv699's support team by email: [email protected].
Protection of minors
cv699 firmly believes that gaming is for adults only. Through our verification process, we ensure that only those aged 21 or above can create and use an account. If there are minors in your household, use a strong password on your account and do not share your login details with anyone.
Warning signs of problematic gaming
If you notice any of the following signs in yourself, consider taking a break and seeking support.
Repeatedly placing larger bets to recover losses, hoping that "this time I will win."
Hiding or lying to family or friends about the amount of money spent on gaming.
Trying to take breaks from gaming but repeatedly returning and being unable to control yourself.
Using money meant for essential expenses — such as rent, bills or food — for betting.
Losing sleep due to thoughts about gaming, or being unable to focus on work or studies.
Using gaming to ease financial pressure or to forget mental distress.
4 steps to help yourself
Acknowledge
Ask yourself honestly whether there is a problem. Compare yourself against the warning signs above.
Set limits
Activate deposit limits and a time-out on your cv699 account — now, not later.
Tell someone close to you
Let a trusted family member or friend know the situation. Seeking support is far more effective than trying to deal with it alone.
Seek professional support
Contact cv699's support team. They will guide you through the next steps.
Get in touch with support
cv699 support team — always by your side
If you are concerned about your gaming or want to activate any protective measures on your account, contact us directly. We provide support in both Bengali and English.
Send your self-exclusion or account closure request by email — we will act promptly.
Frequently asked questions
Enjoy cv699 responsibly
Play in a safe environment — by setting deposit limits, managing your time, and keeping a clear mind.