Frequently Asked Questions

All your questions
about cv699 answered

Find detailed answers here to the most frequently asked questions from Bangladeshi players on deposits, withdrawals, bonuses, cricket betting, and accounts.

Help Center

This page is here to help you at every step — from registering on cv699 and making your first deposit, to claiming the welcome bonus, understanding cricket markets, and withdrawing funds as quickly as possible. Read through the sections below; click on any question to expand the answer. If you still need help, contact our 24/7 live chat or email support.

Cricket Betting

Decimal odds show the total return per ৳1 staked. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total — a profit of ৳150. Multiply your stake by the odds to get the total return. Odds above 1.00 are considered "even or better." cv699 displays odds in decimal format across all cricket markets, making them easy to understand.

An accumulator bet (or "acca") combines multiple separate matches or markets into a single bet. If every selection is correct, the odds multiply — which means the potential winnings grow significantly. However, if any one selection is wrong, the entire bet is lost. You need at least two selections to build an accumulator. On cv699, you can easily create an accumulator by adding selections from multiple cricket matches to your bet slip.

If a match is abandoned due to rain or any other reason and is declared a no-result, cv699 generally voids the bet and refunds the full stake. For accumulators, the no-result selection is removed and the remaining selections are recalculated. However, if a result is determined using the Duckworth-Lewis-Stern (DLS) method, it counts as a full result. Check cv699's Terms and Conditions page for the exact rules.

Yes, BPL (Bangladesh Premier League) and international tournaments like the T20 World Cup often have different markets available. BPL typically includes markets like match winner, top batsman, and top bowler. International matches also add series winner, tournament champion, innings total runs, and in-play (live) markets. Full details on all available markets can be found in the cricket section on cv699.

cv699's in-play or live betting feature lets you place bets while a match is in progress. Odds change after each over or wicket, so you can bet based on how the game is unfolding. For example, in a hypothetical Bangladesh vs India match — if the batting side is in a strong position mid-innings, their odds will shorten. Markets may be temporarily suspended during live betting, so quick decisions are important.

How to Withdraw

The minimum withdrawal amount on cv699 is ৳800. Withdrawal requests below this amount will not be processed. Make sure your account balance is at least ৳800 before submitting a withdrawal request. The same rule applies regardless of the method — bKash, Nagad, Rocket, or Upay. The minimum amount remains the same for bank transfers as well.

In most cases, once a withdrawal request is approved, the funds reach your mobile wallet or bank account within 15 minutes to 2 hours. Wallets like bKash and Nagad are generally the fastest to process. During busy periods or if verification is required, it may take slightly longer. If a request remains pending for an extended period, contact support.

A withdrawal can remain pending for several reasons — account verification incomplete, bonus wagering requirements not met, or a temporary processing delay. First, go to your cashier section and check the current status of the request. If the issue is not resolved, contact cv699's 24/7 live chat or email [email protected] — having your request number on hand will help speed things up.

Yes, but you can only withdraw winnings earned from a bonus after the wagering requirement has been met. For the welcome bonus, the wagering requirement is 20x — calculated on the bonus amount only. Example: if you receive a ৳1,000 bonus, you must complete ৳1,000 × 20 = ৳20,000 in total bets. Once this requirement is fulfilled, withdrawal from the bonus balance becomes available.

Yes, under cv699's security policy, withdrawals must be made to a mobile wallet (bKash, Nagad, Rocket, Upay) or bank account registered in your own name. Withdrawals to third-party accounts are not permitted. This is important for protecting your funds and preventing fraud. If the account name does not match, the withdrawal may be blocked.

Welcome Bonus

To receive the welcome bonus, first create a new account on cv699. Then make your first deposit of ৳500 or more — the bonus will be added to your account automatically. You will receive up to 100% of your first deposit, with a maximum bonus of ৳8,000. Example: deposit ৳1,000 and get a ৳1,000 bonus — total balance ৳2,000. A 20x wagering requirement applies on the bonus amount.

No, each player can only receive the welcome bonus once. It is given with the first deposit only. Attempting to open multiple accounts from one device or one ID to claim the bonus is a violation of cv699's rules. If detected, the account may be suspended. Claim the bonus properly as a new player.

On cv699, the wagering requirement is calculated on the bonus amount only — the deposit amount is not included. Example: if you receive a ৳1,000 bonus, you must complete ৳1,000 × 20 = ৳20,000 in total bets. Once this ৳20,000 in bets is completed, winnings from the bonus become eligible for withdrawal. Every valid bet counts toward this target.

Yes, if you do not want to fulfill the bonus conditions, you can request a bonus cancellation through account settings or via live chat. Keep in mind that canceling a bonus will also void any winnings earned from it. Check your current balance and progress before deciding to cancel. Contact the support team for assistance.

Yes, cv699 bonuses have a set expiry period. If the wagering requirement is not met within this period, the bonus and any winnings earned from it are automatically voided. The original deposit amount is not affected. Pay close attention to the expiry date shown when you accept a bonus. Playing regularly makes it easy to meet the requirement within the given timeframe.

Deposit Questions

The minimum deposit amount on cv699 is ৳500 — the same rule applies for all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, depositing ৳500 or more will add the balance to your account. As a new player, your first deposit qualifies you for the welcome bonus.

To deposit via Nagad, first log in to cv699 and go to the cashier or deposit section. Select Nagad as the payment method. Enter the amount (minimum ৳500) and send the money to the Nagad number provided by cv699. Submit the transaction ID — your balance will usually update within a few minutes. If you have any issues, contact live chat.

cv699 supports the most popular payment methods in Bangladesh. Currently accepted methods are: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, Islami Bank, or other major Bangladeshi banks). A minimum of ৳500 can be deposited through each method. International cards and cryptocurrency are not currently supported.

cv699 does not charge any additional fees on deposits. The exact amount you send will be credited to your account. However, your mobile banking app or bank may apply its own service charges — this depends on your payment provider's policy. These charges are not within cv699's control. Check your payment app for details.

There are a few possible reasons why your balance may not appear after a deposit: the transaction ID was not submitted correctly, funds were sent to the wrong number, or there is a temporary system delay. First, confirm in your payment app that the transaction was successful. If it was, share the transaction ID and a screenshot with cv699's live chat team — they will resolve it quickly.

Have more questions?
We are ready to help.

cv699's support team is available seven days a week, around the clock — in both Bengali and English. Get instant help via live chat, or write to us by email for more detailed questions.

Live Chat Support

Instant support, 24/7. Log in to the site and click the live chat button — chat with us in Bengali.

Email Support

For detailed issues, write to us: [email protected] — in Bengali or English.