1. Introduction & Scope
cv699 ("we", "our", "platform") provides a safe and trusted service for online gaming players in Bangladesh. This privacy policy explains how cv699 collects, processes, stores, and protects your personal information.
This policy applies to the https://cv699.lat website and all its associated services. By creating an account on our platform or using any of our services, you are considered to have accepted the terms of this privacy policy.
Your privacy matters greatly to us. That is why we follow the highest-standard data protection technologies and practices, which keep your personal data safe and give you full control over it.
Summary: This policy applies to all users of the cv699 platform. If you do not agree with this policy, please refrain from using our services.
2. Types of Information Collected
cv699 may collect the following types of information:
2.1 Identity & Contact Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address (where applicable)
- National ID card or passport details (for identity verification)
2.2 Financial Information
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (e.g., Dutch-Bangla Bank, BRAC Bank, Islami Bank)
- Transaction history and amounts
- Deposit and withdrawal records
2.3 Activity & Usage Information
- Game play history and statistics
- Betting history and results
- Duration of sessions on the platform
- Preferred game categories and services
2.4 Technical Information
- IP address and device type
- Browser type and version
- Operating system
- Cookies and session data
- Login time and date
3. Methods of Data Collection
cv699 collects your information through various methods:
Directly Provided Information
Information you directly provide during account registration, profile updates, completing transactions, or when contacting the support team.
Automatically Collected Information
Technical information automatically collected while using the platform, such as IP address, device information, and cookies.
From Payment Processors
Information received from payment processors when transactions are made through bKash, Nagad, Rocket, Upay, and bank transfers.
From Verification Agencies
Information received as part of the verification process for identity and age verification, which helps us maintain a secure platform.
4. Purpose of Data Use
cv699 uses collected information only for the following legitimate purposes:
4.1 Service Delivery & Operations
- Creating, managing, and verifying your account
- Processing deposits and withdrawals (৳500 minimum deposit, ৳800 minimum withdrawal)
- Activating welcome bonuses and promotional offers
- Managing the VIP rewards program
- Game access and session management
4.2 Customer Support
- Providing 24/7 live chat and email support
- Resolving account-related issues
- Responding to transaction-related inquiries
- Resolving technical problems
4.3 Security & Fraud Prevention
- Detecting and preventing fraudulent activity
- Ensuring account security
- Preventing unauthorized access
- Enforcing responsible gaming policies
4.4 Improvement & Research
- Improving platform performance and user experience
- Developing new services and features
- Market analysis and research (using anonymized or aggregated data)
cv699 never sells your information to third parties. Your data is used only for the purposes described in this policy.
5. Data Sharing & Disclosure
cv699 may share information with selected third parties in limited circumstances and under strict controls:
5.1 Service Partners
Payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.), and technology service providers — these partners receive only the information necessary to deliver specific services and are bound to comply with our privacy standards.
5.2 Legal Requirements
If there is a valid legal claim or directive from an authority, we may provide information in compliance with applicable law. In such cases, we always strive to protect the interests of our users.
5.3 Fraud Prevention
Limited information may be shared with industry-standard security agencies to prevent fraudulent activity. This is done in the interest of protecting all users.
5.4 Business Changes
In the event of a business merger or acquisition, user information may be transferred to the new entity. You will be notified in advance and the protections of this privacy policy will remain in place.
6. Data Security Measures
cv699 uses industry-leading technologies and practices to protect your information:
Encryption
All data transfers are encrypted using SSL/TLS technology. Stored sensitive information is secured with strong encryption algorithms.
Access Control
Only authorized personnel can access the necessary information. Regular security audits and staff training are conducted.
Secure Servers
Data is stored on dedicated servers protected by firewalls. Regular backups and a disaster recovery plan are in place.
Fair Play Guarantee: cv699 is a fair and transparent platform. We conduct regular security assessments to ensure a safe gaming environment.
7. Cookies & Tracking
cv699 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
7.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and saving user preferences. Disabling these cookies will prevent the platform from working properly.
7.2 Functional Cookies
These cookies are used to remember your preferred language, game settings, and other personalized preferences. They make your experience smoother and more comfortable.
7.3 Analytical Cookies
Anonymous analytics data is collected to understand platform usage and performance. We use this information to continuously improve the quality of our services.
7.4 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.
8. Your Rights
As a cv699 user, you have the following rights over your own information:
Right to Access
You can request to view what information we hold about you.
Right to Correction
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
You can request that your information be deleted in certain circumstances.
Right to Restrict Processing
In certain cases, you can ask that the processing of your information be limited.
Right to Portability
You can request to receive your information in a structured, readable format.
Right to Object
You can object to the processing of your information for specific purposes.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will try to respond to your request within 30 working days.
9. Data Retention
cv699 stores your information only for as long as necessary. We follow the policies below when determining retention periods:
- Account information: For as long as your account is active, and for a defined period after account closure to meet legal obligations.
- Transaction records: Financial transaction data is retained in accordance with applicable legal requirements.
- Gaming history: For as long as needed to ensure responsible gaming and to resolve disputes.
- Customer support records: For a reasonable period to maintain service quality.
- Marketing preferences: Until you withdraw your consent.
Once the applicable retention period has passed, your information is securely deleted or anonymised.
10. Protection of Minors
cv699 strictly provides services only to individuals aged 21 or above. We give the utmost attention to protecting the privacy of minors.
Important: If we learn that a minor has used our platform, we will immediately close their account and delete the associated information.
The age verification process is an important part of ensuring cv699 is a safe platform. If you believe a minor has accessed our platform, please notify us at [email protected].
11. Policy Changes
cv699 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- Displaying a notification when you log in to the platform
- Sending a notification to your registered email address
- Clearly stating the "Last Updated" date on the website
If you continue using the platform after receiving notice of changes, you will be considered to have accepted the updated policy. If the revised policy is not acceptable to you, please stop using the service and contact us to close your account.
Minor changes that do not affect your rights will only be updated on the website. We maintain an archive of previous policies, which can be provided upon request.
12. Contact Us
For any privacy-related questions, concerns, or requests, please contact the cv699 support team:
Our commitment: cv699 treats the protection of your privacy and personal information as its top priority. Our team is always here for you with any concerns or questions.